NEW: FREE shipping for Portugal! Enjoy it now!

CUSTOMER SERVICE

Our  online store stocks the entire Pelcor accessories collection. It’s very important to us that you enjoy shopping at Pelcor e-shoponline, so we take great care to make sure that everything is simple to use, easy to understand and that your informationdetails are always secure.

To shop at the Pelcor online store you need to be 18 years old   (Because of the payment) or over and own a Paypal account, a valid Credit Card or Bank Account (for wire transfer). 

By placing an order, you are accepting the Pelcor contract and termss and conditions. All orders are subject to availability and confirmation of the order price. You will have the opportunity to double check and adjust your order before the final confirmation step.,  so don’t worry if you make a mistake or change your mind about anything (not sure if this last sentence is necessary).

The languages of the e-Shop are Portuguese and  and English., We sell our products in Euro (€) and US Dollar ($) currencies.

 

Personal Account and Orders

 

We hope that shopping with us online is as easy and enjoyable an experience as shopping in our stores. Our virtual shop space is designed with your convenience in mind, so we have included a personal wishlist where you can save your favourite items to buy later.

When you check out for the first time, you create a password-protected account with us where we will save your name and delivery address for the next time you visit our online store. If you would like to change your details at any time, you can do this in the My Account’ section, which is also home to your wishlist and where you can track the status of your orders in ‘Order History’. If you have questions about your order, please contact the customer service department

 

Orders Changes and Cancellations

Before you finish your order, you can read our terms and conditions. 
Once an order has been placed on our e-shopwebsite we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order, if you wish to return or exchange an item.

 

Payment Options

We accept online payments with Credit Cards MasterCard or Visa, PayPal or Wire Transfer. The products displayed on our e-Shop are available to all the countries in Euro (€) and US Dollar (US$) currencies. The VAT at the legal force in Portugal is included in all the prices within the European Union. Please note that all the prices and products information at Pelcor e-Shop are subject to changes and by placing an order, you are accepting the Pelcor terms and conditions.
 

 

Shipping

 

Before you finish your order you can read our terms and conditions. Also, when you start the order process, you can calculate your shipping costs in Euro (€) or US Dollar  (US$). 

Your order will be shipped from our warehouse in Portugal or New Jersey with a maximum period of 5 working business days after your payment isbeing processed. 
You can view the status of your order and and track it in ‘Order History’ in the ‘My Account’ area.
The shipping fee will be adjusted upon check-out based on the destination of your order. A confirmation email will be sent to you once your purchase has been shipped, which will include the tracking number of your shipment.

Pelcor ships for all destinations all over the World (to Europe, United States America, Asia, Africa and Oceania). Delivery is currently not available for P.O. Boxes.

 

Customs Fees and Import Taxes

Pelcor has no control over is not responsible for possible costs that may be applied upon arrival of an order to the country of destination, as it is not being possible to predict the exact amount of these fees due to the different policies and import duties. Prices shown on the website do not include duties and taxes.

Duty and customs tariffs are set by the destination country and Pelcor hasve no control or responsibility for any customs delays or issues.

If you have questions doubts, you should contact your local customs authorities before making your order, so that you can obtain information about the customs duties and their applicability.

 

Delivery Restrictions for P.O. Boxe

Delivery is currently not available for P.O. Boxes.

 

Delivery Time Estimate

 

To estimate when a package will be delivered, the following should be considered:

  1. For Payments with Credit Card or PayPal the charge is automatically and your order will be ship 2 up to 5 working days.
  2. For Payments by Wire Transfer, we ask you to send the proof of the wire payment to the e-mail address: geral@pelcor.pt. Your order will be process after the confirmation of your payment and it will be ship 2 up to 5 working days.

 

Tracking Your Order 

 

Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 1 to 5 business days from your order date, please contact us at enquiries@pelcor.net.

 

Shipping Rates


Portugal – Delivery: Mainland 1 to 2 working days / Madeira e Açores 3 to 5 working days

Free

 

* Excluding weekends and holidays

 

European Comunity: Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, United Kindgom, Czech Republic, Romania, Sweden

 

Standard – 3 up to 7 working days*

 

Until 134.99 € | $ 176.99

12.90 € | $ 14.90

Over 135.00 € | $ 177.00

Free

     

* Excluding weekends and holidays

 

Europe (Outside the Community): Albania, Andorra, Belarus, Bosnia and Herzegovina, Croatia, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican

 

Standard – 7 up to 10 working days*

 

Until 134.99 € | $ 176.99

12.90 € | $ 14.90

Over 135.00 € | $ 177.00

Free

     

* Excluding weekends and holidays

 

United States of America and Canada

FedEx Express – 2 up to 3 working days*

Until 199.99 € | $ 260.99

30.90 € | $ 35.90

Over 200.00 € | $ 261.00

Free

* Excluding weekends and holidays. Transit time will depend on the delivery areas inside the USA.

 

American Continent (other countries), Asia, Africa and Oceania

 

Standard – 7 up to 10 working days*

 

Until 399.99 € | $ 459.99

30.90 € | $ 35.90

Over 400.00 € | $ 460.00

Free

     

* Excluding weekends and holidays

 

Warranty Conditions

All our products have a two-year warranty that covers possible manufacturing defects, starting in the moment of the purchase. The warranty conditions are as follows:

1.       The guarantee covers only the product value. It does not cover any damages caused by accidents, misuse or carelessness.

2.       The client must keep the purchase receipt received with the order. It is indispensable to make the guarantee effective.

3.       The client must not try to fix the imperfection by his/herself or take the product to another company. Any manipulation by third parties annuls the guarantee.

4.       PELCOR will analyze the imperfection to verify if the guarantee is applicable. If it is, the product will be repaired or, if that is not possible, it will be substitute for a new one.

 

Returns

 

Pelcor does not have a money refund policy.

Items on sale are non-refundable and non-exchangeable.

If you are not completely satisfied with your purchase, please return the item to us in its original condition, in original packing with  labels, within 15 days of the Pelcor product has been received.  To make the exchange,  send an email to enquiries@pelcor.net  and inform us about the exchange you want to make. To make an exchange, you must choose another Pelcor product of equal or superior value. After contacting Pelcor, return the item using the same shipping method originally used to the following address:

PELCOR
ATTN: Customer Service

Rua Padre Sena Neto nº 48
8150-176 São Brás de Alportel
Portugal
TL: +351 289 845 487


Please note shipping charges are non-refundable for products being returned to Pelcor.

Pelcor is not responsible for the shipping charges of the replacement product for all exchanges.  For your own protection, it is recommended  the item is insured for the value of the goods.  We reserve the right to refuse the return of any merchandise that does not meet the above return requirements at Pelcors sole discretion.

All the items are checked and have their quality controlled before being shipped for the customers. If you receive an item that is not in its perfect condition, please contact our customer support team: enquiries@pelcor.net.

Thank you for ordering from pelcor.pt

 

Dispute Management

Pelcor has the Arbitration Convention for consumption in full membership mode. In case of dispute, the consumer may resort to an Entity Consumer Dispute Resolution:

CACCL - Centro Arbitragem de Conflitos de Consumo de Lisboa
Address: Rua dos Douradores, nº 116 - 2º 1100 - 207 Lisboa

Phone: 218 80 70 30
Fax: 21 880 70 38
Email: director@centroarbitragemlisboa.pt ; juridico@centroarbitragemlisboa.pt

In case of consumer dispute in the online store, the consumer may use a system of dispute resolution (RAL), responsible for solving disputes relating to contractual obligations about sales contracts or online services.

By clicking here you will have access to the Electronic Platform of Alternative Dispute Resolution in sales contracts or online services.