Payment Options

We accept payments with:
  • MasterCard, Visa, American Express
  • PayPal
  • Wire Transfer (Direct Deposit)
  • ATM Reference
The products displayed on our online store are available to all countries in Euro (€) and US Dollar (US$) currencies.
The VAT at the legal force in Portugal is included in all the prices within the European Union. Please note that by placing an order, you are accepting the Pelcor terms and conditions.
Before you finish your order you can read our terms and conditions.
You can view the status of your order and track it in ‘Order History’ in the ‘My Account’ area.
A confirmation email will be sent to you once your purchase has been shipped, which will include the tracking number of your shipment.
Pelcor ships for all destinations all over the World (to Europe, United States America, Asia, Africa and Oceania). Delivery is currently not available for P.O. Boxes.

If you would like to receive your order in our FlagShip Store, you must collect it within the maxium term of 15 days and you can make the payment through any available payment method.

Customs Fees and Import Taxes
Pelcor has no control over is not responsible for possible costs that may be applied upon arrival of an order to the country of destination, as it is not being possible to predict the exact amount of these fees due to the different policies and import duties. Prices shown on the website do not include duties and taxes.
Duty and customs tariffs are set by the destination country and Pelcor has no control nor responsibility for any customs delays or issues.
If you have any questions about this subject, you should contact your local customs authorities before making your order.

Delivery Restrictions for P.O. Boxe
Delivery is currently not available for P.O. Boxes.

Delivery Time Estimate

To estimate when a package will be delivered, the following should be considered:

  1. For Payments with Credit Card or PayPal the charge is automatic and your order will be ship 2 working days.
  2. For Payments by Wire Transfer, we ask you to send the proof of the wire payment to the e-mail address: Your order will be processed after the confirmation of your payment and it will be ship to you within 2 to 4 working days.
Tracking Your Order
Once your order has been processed and shipped, an email with the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 1 to 5 business days from your order date, please contact us at

Shipping Rates
  • Portugal – Delivery: Mainland 2 to 3 working days / Madeira e Açores 3 to 5 working days*
    (* Excluding weekends and holidays)


  • European Comunity: Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, United Kindgom, Czech Republic, Romania, Sweden - Delivery: Standard – 3 up to 7 working days*
    (* Excluding weekends and holidays)

  • Europe (Outside the Community): Albania, Andorra, Belarus, Bosnia and Herzegovina, Croatia, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican - Delivery: Standard – 7 up to 10 working days*
    (* Excluding weekends and holidays)

  • United States of America and Canada - Delivery: FedEx Express – 10 up to 15 working days*
    (* Excluding weekends and holidays. Transit time will depend on the delivery areas inside the USA.)

  • American Continent (other countries), Asia, Africa and Oceania - Delivery: Standard – 5 up to 7 working days*
    (* Excluding weekends and holidays)