Warranty Conditions

All our products have a two-year warranty that covers possible manufacturing defects, starting in the moment of the purchase. The warranty conditions are as follows:
  1.  The guarantee covers only the product value. It does not cover any damages caused by accidents, misuse or carelessness.
  2. The client must keep the purchase receipt received with the order. It is indispensable to make the guarantee effective.
  3. The client must not try to fix the imperfection by his/herself or take the product to another company. Any manipulation by third parties annuls the guarantee.
  4. PELCOR will analyze the imperfection to verify if the guarantee is applicable. If it is, the product will be repaired or, if that is not possible, it will be substitute for a new one.
Pelcor does not have a money refund policy.
Items on sale are non-refundable and non-exchangeable.
If you are not completely satisfied with your purchase, please return the item to us in its original condition, in original packing with labels, within 15 days of the Pelcor product has been received. To make the exchange, send an email to enquiries@pelcor.net and inform us about the exchange you want to make. To make an exchange, you must choose another Pelcor product of equal or superior value. After contacting Pelcor, return the item using the same shipping method originally used to the following address:
ATTN: Customer Service
Rua das Pedras Negras nº 30 - R/C esq.
1100-403 LISBOA
tel | +351 968 133 862

tel | +351 218 872 985

Please note shipping charges are non-refundable for products being returned to Pelcor.
Pelcor is not responsible for the shipping charges of the replacement product for all exchanges. For your own protection, it is recommended the item is insured for the value of the goods. We reserve the right to refuse the return of any merchandise that does not meet the above return requirements at Pelcor’s sole discretion.
All the items are checked and have their quality controlled before being shipped for the customers. If you receive an item that is not in its perfect condition, please contact our customer support team: enquiries@pelcor.net.
Thank you for ordering from pelcor.pt.